Logo  The Upper Peninsula 911 Authority (UPA 911) and Peninsula Fiber Network, LLC (PFN) announce that all emergency call centers in the Upper Peninsula now support emergency text messages from wireless devices to 9-1-1. Beginning Monday September, 21 2015 individuals anywhere in the Upper Peninsula can send a text message to 9-1-1 in an emergency. 
  Read the News Release!

Text to 9-1-1 Frequently Asked Questions  

Q. How do I send a text message to 9-1-1?

A. Enter the numbers 911 in the “to” field, do not include any other numbers in the “to” field as the cell provider’s system does not support sending multiple messages when texting 911. Type a brief message and include the location where help is needed and the type of help needed.

Q. Is text to 9-1-1 available everywhere?

A. Not at this time, text to 9-1-1 is available in the entire Upper Peninsula, however for most of the Country it is not yet available. If you send a text in an area that cannot receive it, your cell provider will send you a reply stating that text to 9-1-1 is not available and to make a voice call.

Q. When should I send a text to 9-1-1?

A. You should text 9-1-1

    • If you are hearing or speech impaired
    • If speaking to 9-1-1 could cause you harm – such as an intruder in your home and you do not want them to hear you.
    • If you are in an area where the cell phone signal is too weak to make a voice call
    • Please remember – “Call when you can, text when you can’t”.

Q. Will 9-1-1 know my location when I send a text message?

A. Cell phone providers are working to make the accuracy of text messages sent to 9-1-1 better, currently we will rely on you to provide us with your location.

Q. Can I send a text message to 9-1-1 if my phone is roaming?

A. No, text to 9-1-1 is not available if you are roaming.

Q. Can I attach a photo or video to my text to 9-1-1?

A. No not at this time, cell providers are working on adding this feature in the future.